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Terms of use & Privacy policy

Boarding procedure

Passengers must be at the point of departure at least 30 minutes before the boat leaves the port.

Tickets passengers purchasing

The purchase of passenger tickets can be made in the following ways:

  • Through our website www.delostours.gr
  • At our company’s Ticket Offices, Old Port (from the departure point) Mykonos
  • From all collaborating Tourist Offices and Travel Agencies with delostours.gr

Passenger Tickets Cancellations Policy

In case of ticket cancellation, as long as she held up to seven (7) days before the departure date, the entire value of the ticket is reimbursed or alternatively converted to open date. To cancel the departure day, the price of the fare is non-refundable, can be converted to open date ticket if the cancellation prior to the departure. After the departure of the boat, tickets cannot be canceled.

Tickets can only be canceled by the issuing agency purchased and cannot be canceled by phone. Applicants should deliver the tickets intact to the issuing agency.

Ticket loss

In case of ticket loss, the passenger must buy a new ticket in order to travel.

Itinerary delay

The company is not responsible for any itinerary delay, deviation and not keeping scheduled route due to bad weather conditions or Ministry and Port Authorities Orders or due to force majeure and take place to ensure the safety of passengers. Where the scheduled service is not effected through the default of the Company or force majeure (e.g. prohibitive departure due to weather conditions), returned to the passenger's tentire value of the ticket.

Itinerary Cancellations

The company can proceed to a service cancellation due to adverse weather conditions or non sufficient number of passengers.

Tariffs / Other Charges / Discounts

A) Transportation to and from Delos The ticket price (fare) includes the passenger’s transportation at their destination port, as well as any additional legal charges thereon (VAT, port fees, etc.). The Company grants discounts to passengers in accordance with its commercial policy. Indicatively, we clarify the following:

  • Infants and toddlers up to six (6) years of age travel for free
  • Children from six (6) to twelve (12) years are entitled deduction 50% of the fare

B) Organized Tour to Delos. The price includes:

  • The Round Trip boat transfer
  • The entrance fee to the archaeological site
  • Authorized Tour Guide

Safety regulations onboard

It is strictly forbidden to carry firearms, explosives and other dangerous substances or materials on board. Smoking is prohibited in all indoor areas of the ship. For navigation safety and environment protection, please do not throw lighted cigarettes outdoors ship or sea.

Baggage - Valuables - Money

The Company is not responsible for any money theft or loss and baggage, securities or other valuable objects inside the Vessel.

Pets

Pets are allowed on the ship outdoors. For hygiene reasons, the pets are prohibited to stay in other parts of the Vessel (such as bars, restaurants, indoors). When they move (always on a leash and escort) they should wear a muzzle. Passengers traveling with pets should always have with them a recently updated health book and are responsible for their care, safety and hygiene. People with disabilities who are accompanied by specially trained animals with all the required certificates in force, are allowed to accompany their owners in all areas of the boat. Pets are not allowed at Delos Site.

General information

Passengers must conform to all safety regulations during boarding, disembarking and navigation, as well as the Vessel Public Policy inside the ship and observe the hygiene rules. Furthermore, they must conform to any Captain instruction or crew direction during the trip and contact the appropriate crew members in case of trouble.

Privacy Policy

This privacy policy mainly relates to data use and collection. We urge you to take the time to read this Privacy Policy website.

Personal information

Completing and sending a reservation or a request, voluntarily share your personal information(such as name, e-mail etc.) which we collect in order to provide the services offered by the website. Generally, we use your personal information to complete your reservation or contact you to answer your own requests.

Security

Delostours.gr takes every precaution to protect your personal data when you are online and offline. All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.1 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient , who will be able to decode it using the appropriate key. All users personal information are limited for use in our offices and only our employees / officials who serve our clients have access to personal data. Furthermore, all employees are continuously informed in case of changes in security and data protection practices. Finally, the servers that store personally identifiable information are in a locked and secure environment.

Information Collection on Tour

Like most websites, we use log files. These include IP addresses, browser type, the internet service provider, etc. We analyze this information to continually improve the services we offer in delostours.gr It is very important to understand that this information is collected anonymously.

Cookies

The Cookie is a piece of data stored by the H / PC user and commits information about him. Cookies are used by all sections of delostours.gr for technical reasons and aim to ensure the best browsing experience of users delostours.gr We communicate with users / visitors in proportion to the reservations or requests via e-mail or phone, depending how necessary is.

Notification view Changes

If we decide to change our privacy policy in the future, we will provide detailed information about the changes on this page. Certainly the collection of information that takes place during the validity of the current policy will be carried out by following to the letter the policy, regardless of any future changes.